Terms and Conditions of Sale | Sophie Sews Direct
  • 76 High Street Horsell Woking Surrey GU21 4SZ

Terms and Conditions of Sale

The information on this website is given in good faith and Sophie Sews Direct cannot accept responsibility for any loss or damage arising from the information or its use or misuse.

By placing an Order with us, you are accepting these Terms, as well as our Privacy and Cookie Policy

Sophie Sews Direct takes data protection very seriously. All data is stored and treated with complete confidentiality and in accordance with the relevant legal obligations.

Any order is a legally binding contract and under this contract you and we have rights and obligations. You should check the details of your order carefully including these terms and conditions which also apply, and if you have any queries please raise these immediately with us. Please note that any revisions to your order may incur further costs. You are responsible for all measurements you give us.

Your rights: it is our responsibility to supply you with goods and services which meet your consumer rights. If you have any concerns that we have not met our legal obligations, please contact us at direct@sophiesews.com

If you are unclear about your rights or require advice, you can contact Citizens Advice Consumer Service www.citizensadvice.org.uk

When placing an order with us including requesting samples, you will be enrolled in our in our email, Facebook and Google Audiences marketing programmes. You can opt out of this at any time by contacting us at direct@sophiesews.com

We will not share your personal information with any other companies for their marketing purposes.

If you have a valid discount voucher to redeem, please enter the relevant code in the relevant box when you proceed to checkout and the discount will be deducted from the total.

We do our utmost to ensure that all our web prices and descriptions are accurate and up to date, but on rare occasions it is possible that errors may occur. Our team will check the details of your order and if we find that there is a pricing or other error we will notify you as soon as possible and give you the choice to proceed with your order at the correct price/specification or to cancel your order and obtain a full refund. If we do not receive a response to this notification within 7 days we will cancel the order and issue a refund of your payment.

We may list availability information for products sold by us on the website throughout the Order process, but cannot guarantee the availability of products listed on the website.

Acknowledgement of your Order is not a guarantee by us of the availability of the products.

Our products are only suitable for normal domestic use and are not necessarily suitable for commercial use, particularly where there are different fire safety standards in respect of some commercial uses with which the products may not comply.

Finished curtains include hand mitre corners. Curtain prices include buckram, tapes and weights. No single curtains bigger than 5 widths. Price on application for this as they have to be hand finished. Curtains over 5m drop are also price on application.

All blinds supplied to Child Safety Standard BS EN 13120.

We do not recommended machining blackout lining on Roman Blinds as the blackout has less effect once machined and is also not suitable on all fabrics such as embroidery, velvet and silk. We do not recommend using blackout lining on those fabrics and any orders we receive that we think may not be suitable - we will contact you to advise.

If you receive an acknowledgment email or confirmation email for an order which you did not place, or if the details in the acknowledgment email or confirmation email do not match the order which you placed, you must contact us ASAP via email to direct@sophiesews.com or write to us at Sophie Sews, 76 High Street, Horsell, Surrey, GU21 4SZ.

We deliver to most postal areas in the UK including Northern Ireland, however, in certain postcode areas additional charges will apply as follows:

Scottish Highland and Islands - £20 surcharge
Postcodes: IV11 / IV12 / IV13 / IV14 / IV15 / IV16 / IV17 / IV18 / IV63 / AB30 / AB33 / AB34 / AB37 / AB38 / AB44 / AB45

Unfortunately, Sophie Sews Direct are currently unable to deliver to any of the following Postcodes or areas:

AB35 / AB36 / AB53/ AB54/ AB55 / AB56 / CA18 / CA19 / CA20 / CA21 / CA22 / CA23 / CA24 / CA25 / CA26 / CA27 / HS1 / HS2 / HS3 / HS4 / HS5 / HS6 / HS7 / HS8 / HS9 / IM / IV7 / IV9 / IV10 / IV19 / IV20 / IV21 / IV22 / IV23 / IV24 / IV25 / IV26 / IV27 / IV28 / IV30 / IV31 / IV32 / IV36 / IV40 / IV41 / IV42 / IV43 / IV44 / IV45 / IV46 / IV47 / IV48 / IV49 / IV50 / IV51 / IV52 / IV53 / IV54 / IV55 / IV56 / KA27 / KA28 / KW / LA15 / LA16 / LA17 / LA18 / LA19 / LA20 / LA21 / LA22 / LA23 / PA20 / PA21 / PA22 / PA23 / PA24 / PA25 / PA26 / PA27 / PA28 / PA29 / PA30 / PA31 / PA32 / PA33 / PA34 / PA35 / PA36 / PA37 / PA38 / PA41 / PA42 / PA43 / PA44 / PA45 / PA46 / PA47 / PA48 / PA49 / PA60 / PA61 / PA62 / PA63 / PA64 / PA65 / PA66 / PA67 / PA68 / PA69 / PA70 / PA71 / PA72 / PA73 / PA74 / PA75 / PA76 / PA77 / PA78 / PA80 / PA81 / PA82 / PA83 / PA84 / PA85 / PA86 / PA87 / PA88 / PH17 / PH18 / PH19 / PH20 / PH21 / PH22 / PA23 / PA24 / PA25 / PA26 / PH30 / PH31 / PH32 / PH33 / PH34 / PH35 / PH36 / PH37 / PH38 / PH39 / PH40 / PH41 / PH42 / PH43 / PH44 / PH49 / PH50 / TR21 / TR22 / TR23 / TR24 / TR25 / ZE / BFPO addresses